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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marc Deron

Marc Deron

November 10, 2025

5  out of  5
rating by Marc Deron
"State Farm was in transition to a new software system which caused some issues with my payment. Taylor was extremely helpful, as was others in the office, and she went over the top to get them resolved with State Farm."
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Courtney Tucker

November 10, 2025

5  out of  5
rating by Courtney Tucker
"Taylor, Kristy, and Erin are wonderful. They have helped with all of our insurance needs and questions. They are on top of their work, highly recommend."
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Tammy Marshall

November 10, 2025

5  out of  5
rating by Tammy Marshall
"This is the best insurance company I’ve ever had. They are so easy to work with and have very competitive pricing. I’m going to be with these guys for probably ever."
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Anthony W

November 8, 2025

5  out of  5
rating by Anthony W
"Very pleased with Chris Burns State Farm. Easy going, knowledgeable, and professional staff who are always available to answer any questions!"
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Susan Griffin

October 24, 2025

3  out of  5
rating by Susan Griffin
"In the 4 years I gave done business with this office I gave found this office less than friendly. Their attitude does not give me peace of mind. It seems to be only interested in keeping my policies as expensive as possible. They tell me explanations of billing practices I had been using for years are not correct. I will be moving to another agent asap. I am not stupid, nor demented but I am treated that way. I am sick of it. Been with State Farm for well over 30 years."
We responded:
"Hi Susan, thank you for your comments and for being a State Farm policy holder for 30 years. Starting in October and in Texas, State Farm introduced a modernized billing system that, among other things, late and missed payments are now processed differently than our legacy system that you were used to. State Farm sent e-mails and other notices so our policy holders were aware of the recent changes. For 23 years, my agency has served the Magnolia area and beyond, and our purpose is to offer affordable insurance all with unsurpassed customer service. I do apologize if you felt that we fell short of that goal. If you want to talk more about your billing account with me, please feel free to call or e-mail me directly. "
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Scott Kravitz

September 5, 2025

5  out of  5
rating by Scott Kravitz
"Thank you, Christie and Aaron for helping me get my mom set up so quickly"
We responded:
"Hi Scott, thank you for the 5 star review. We appreciate you too!"
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melody munn-anders

February 5, 2025

5  out of  5
rating by melody munn-anders
"I’ve used State Farm Chris Burns office over 30 years. I have nothing but great things to say! We mostly deal with Erin, but Kristy has also helped us. Every email and phone call is answered in a timely manner. Erin has saved us money over the years as well."
We responded:
"Thank you Melody! We appreciate you too. "
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Paul Smith

January 13, 2025

5  out of  5
rating by Paul Smith
"Chris, I have had the pleasure of working with a couple of your agents, Erin & Kristy, and I am greatly pleased with their assistance. They are always very friendly, professional, helpful and very efficient at what they do. I always get my requests answered in a very timely manner. Erin & Kristy are a credit to your organization and are very pleasant to work with. -- Paul Accounts Payable and Receivable Smith Brothers Window Cleaning LLC"
We responded:
"Paul, thank you very much for taking the time to submit this review. It’s truly appreciated by Kristy, Erin, and myself. "
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Nancy Adamick

October 26, 2024

5  out of  5
rating by Nancy Adamick
"Have been there for my family for many years."
We responded:
"Thank you Nancy! We’re here to serve. Please let us know if you need anything. "
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Diomar Escamilla

May 30, 2024

5  out of  5
rating by Diomar Escamilla
"My agent for over 20 yrs"
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Ron Matkin

May 22, 2024

5  out of  5
rating by Ron Matkin
"This is the place for your insurance needs!!"
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Tia Novitski

February 23, 2024

1  out of  5
rating by Tia Novitski
"Called to get a quote, because we are financing a vehicle. Was told couldn't get a quote because the system shows that we don't have insurance (even tho we have liability thru remco in Tomball) Just out of curiosity, having no insurance, would be the reason to call an insurance company to GET INSURANCE?!?! Also the lady was extremely rude. She told us she didn't know what to tell us, that we should go through progressive. We SURE WILL!!!! 10/10 on the ick scale."
We responded:
"Hi Tia, Eligibility decisions are made by State Farm, not my office. I understand that being told that we couldn't insure you was frustrating and maybe even rude. That's not our intention. We're here to serve and to help and that was the reason we offered the name of a competitor, because even if we couldn't insure you, we knew you needed insurance and the name of a competitor that might write it. Best regards."
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Kimberly Knapper

September 22, 2022

5  out of  5
rating by Kimberly Knapper
"So very kind and helpful I got everything I needed was a very pleasant visit"
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Charlie Harper

June 23, 2022

5  out of  5
rating by Charlie Harper
"Been with Chris Burns many years always helpful and friendly"
We responded:
"Charlie, thank you so much for the stars and review! I appreciate the loyalty and trust you’ve given to me and my agency."
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cindy wright

June 3, 2022

5  out of  5
rating by cindy wright
"Best insurance company in the area. Brandy and Kristi are always spot on for service! Definitely recommend every chance I get!"
We responded:
"Cindy, thank you so much for this great review and for letting Kristi and Brandy know how much you appreciate their effort. Most of all, thank you for choosing us to provide you the best insurance to serve you and your business."
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Michele Wright

May 4, 2022

5  out of  5
rating by Michele Wright
"Always there when I need them. Very polite and friendly. I couldn't ask for a better agent than Ms. Borden."
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Shay Beisert

January 18, 2022

5  out of  5
rating by Shay Beisert
"Been with this group for a yr or two but State Farm has been great"
We responded:
"Hi Shay, thank you for this review and giving us the chance to serve you. We want to be the best auto and home insurance agency in Magnolia. It all starts with customers like you, so thank you again for being our client!"
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Cathie Gordy

November 5, 2021

5  out of  5
rating by Cathie Gordy
"Very good customer service."
We responded:
"Thank you Cathie! We truly appreciate your review and feedback about your experience at the agency!"
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Gabe M

July 1, 2021

5  out of  5
rating by Gabe M
"A message to Chris Burns State Farm. Thank you very much for the assistance you have provided me throughout my stay in Magnolia. All of your staff hve taken good care of my needs for thr six years I was with you. Keep up the good work!"
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Amber Brower

May 26, 2021

5  out of  5
rating by Amber Brower
"This location always has the most friendly and helpful staff they will go above and beyond to try and get me good service and always check in when something doesn't quite go right for whatever reason and make sure if they can fix anything for me they will. Always so nice to answer even the questions that I feel silly about asking. They feel like part of the family. One heck of a location. And one heck of service and deals. Thank you so much state farm and Chris burns. 😀"
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Will hey

April 29, 2021

5  out of  5
rating by Will hey
"Best and easiest auto insurance agency they will have my business for life!"
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Rachel Metting

April 24, 2021

5  out of  5
rating by Rachel Metting
"Love state farm been with them 2 years"
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Kelly Brown

February 18, 2021

5  out of  5
rating by Kelly Brown
"Great people and awesome customer service."
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Tina Cleaveland (Christine)

December 22, 2020

5  out of  5
rating by Tina Cleaveland (Christine)
"Everyone is always very helpful and quick to respond."
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Danielle Lane

September 23, 2020

5  out of  5
rating by Danielle Lane
"Great insurence"